Today, Vantage launches support for natively integrating Jira, an issue-tracking and agile project management tool from Atlassian, enabling Vantage customers to assign actions from Vantage directly into teams’ workflows. Users can now create Jira issues for Cost Anomalies, Budget Alerts, Active Resource Reports, and Cost Recommendation Resource Reports, and view the progress of the associated Jira issues directly within Vantage.
Vantage customers use Jira to manage their organization’s ongoing initiatives, including requirements, tasks, bugs, and sprint management. FinOps and development teams use Jira to document findings in Vantage for their teams to investigate and take action on, such as cost optimization opportunities or large variances in costs surfaced within Vantage. Customers historically created these issues in Jira manually or with Vantage’s REST APIs to build their own integrations, with no information relayed back into Vantage about the state of logged issues.
Creating a Jira issue for a Cost Anomaly in Vantage
Now, with the launch of a native integration with Jira, customers can create and track issues directly within Vantage, allowing for faster time to action of FinOps-related tasks and management of these tasks without needing to leave the Vantage console. Users can create Jira issues for any Resource Report, including Resource Reports for Cost Recommendations, and automate the creation of issues for notifications in Vantage, like Budget Alerts and Cost Anomaly Alerts. When configuring the creation of Jira issues in Vantage, users can route them to any project or issue type in their Jira workspace for accelerated time to action by teams to align with existing Jira workflows. Once issues are created, Vantage will display an indicator in the console that shows the issue’s status next to the tracked report, anomaly, or budget overrun, as well as link out directly to the issue in Jira for more information and management.
Jira Settings page for connected accounts
This feature is now available to all Vantage customers. To get started, navigate to the Integrations page in the console, and under the Apps section, select Jira. To learn more about how to get set up, see the Vantage documentation.
Frequently Asked Questions
1. What is being launched today?
Today, Vantage is announcing an integration with Jira to create and track issues related to cloud costs and usage. Vantage users can now connect Vantage to their Jira instance and create issues based on Cost Anomalies, Budget Alerts, Active Resource Reports, and Cost Recommendations Resource Reports.
2. Who can use Jira in Vantage?
Any Vantage customer that uses Jira Cloud today can use this integration. The Vantage integration is not compatible with Jira Data Center (or “self-managed”) deployments.
3. How much does this integration cost?
There is no additional cost for integrating Jira.
4. How does the Jira integration in Vantage work?
Vantage uses the Jira REST API to gather information about your Jira account’s projects and issue types and their required fields. Using this information, Vantage allows you to create issues to your specification.
In some cases, you can configure alerts so that Vantage creates Jira issues on your behalf with the requisite fields. In other cases, such as Cost Recommendations, the integration will provide the user interface you need to fill out the fields and create the issue right there.
5. What permissions does Vantage have to my Jira account?
Vantage requests the following permissions when integrating:
- View access: jira-user and jira-work
- View user information in Jira that the user has access to, including usernames, email addresses, and avatars
- Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs
- Update access: jira-work
- Create and edit issues in Jira, post comments as the user, create worklogs, and delete issues.
6. What permissions does a Jira user need to perform the Vantage integration?
Jira users must have Admin access in order to install an application. You can read more on the Atlassian App Integration documentation
7. Who can create Jira issues within Vantage?
Vantage users must have Owner, Team Owner, or Integration Owner access to create Jira Issues within Vantage. See the Vantage Role-Based Access Control documentation for information on Vantage roles and permissions.
8. For which features can users create Jira issues within Vantage?
Vantage users will be able to create issues for the following features:
- Resource Reports of Cost Recommendations
- Saved Resource Reports
- Cost Anomaly Alerts
- Budget Alerts
9. What data is required to create a Jira issue from Vantage?
To create an issue or set up automated issue creation, users will be required to select the Jira project, issue type, and enter values for any required fields of that issue type. Vantage does not support required fields that require selecting a Jira team at this time.
10. Where can I view Jira issues in Vantage?
- Cost Anomaly Alerts: In the Anomalies tab of a Cost Report, a Cost Anomaly will display a link to a Jira issue if one was created.
- Budget Alerts: In the Annotations panel of a Cost Report, a budget alert that fires for that Cost Report now generates an annotation, and a link to a Jira issue will appear in the annotation.
- Active Resource Reports (Including Cost Recommendation Resource Reports): If a Jira issue is created for the Resource Report, a link to the Jira issue will appear in the upper-right portion of the view.
11. Will Jira issues be surfaced within the Issues section of Vantage?
No, Jira issues exist independently of Vantage Issues.
12. What happens if I remove a Jira integration?
If you decide to remove your Jira integration from Vantage, all links to your Jira integration will be removed from the Vantage console. Any Cost Report annotations created from budget alerts will persist. Issues will remain persistent in your Jira workspace.
13. Can I have multiple Jira integrations?
No, you are only able to integrate a single Jira workspace into Vantage at this time. Additionally, you can only integrate a single Vantage subscription into a Jira Workspace.
14. Can I associate existing Jira issues to events, such as Cost Anomalies or Budget Alerts in Vantage?
At this time, the only way to have a Jira issue associated with an event in Vantage is if the ticket is created in or by Vantage.
15. How often is data from Jira synced to Vantage?
Ticket statuses are synced daily. Any configuration changes to your Jira projects, such as changes to projects, required fields, and user lists are synced during integration, and should be synced manually afterward using the “Check for Updates” button on the Jira Integration page within Settings, should you want the latest projects, issue types, required fields, or users to appear in Vantage.
16. Is there any additional documentation on this integration?
Yes. Additional information about the Jira integration can be found in the Vantage Documentation.
17. Does Vantage plan to support other ticketing systems?
Please contact support@vantage.sh with other systems you’d like to see added.
18. Can I perform my integration via API and Terraform?
No, at this time, you can connect to Jira only through the Vantage console.
